Privacy Policy

Last updated: April 9, 2026

ResProxy (operated by JC Media Agency Limited LLC, hereinafter "ResProxy," "we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website at resproxy.io and our proxy services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our data practices, please do not use our Services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

  • Account Information: Name, email address, username, and password when you create an account
  • Payment Information: Billing address, payment method details (credit/debit card numbers, PayPal account, or cryptocurrency wallet addresses). Note: full card numbers are processed and stored by our third-party payment processors, not by ResProxy directly
  • Communication Data: Messages, emails, and support tickets you send to us, including any attachments or additional information you provide
  • Profile Data: Any optional profile information you choose to provide, such as company name or intended use case

1.2 Information Collected Automatically

When you access our website or use our Services, we automatically collect certain technical information:

  • Device Information: IP address, browser type and version, operating system, device type, and screen resolution
  • Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths
  • Service Usage Metrics: Proxy connection timestamps, bandwidth consumed, number of requests, success/failure rates, and selected proxy locations (we do not log the content of your proxy traffic or the specific URLs you access)
  • Log Data: Server logs that record connection metadata for security monitoring and abuse prevention

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Payment processors confirming transaction status
  • Analytics providers that help us understand website usage
  • Fraud prevention services that help us identify potentially fraudulent activity

2. How We Use Your Information

We use the information we collect for the following purposes:

  1. Service Delivery: To create and manage your account, provide proxy services, process payments, and deliver the features you have purchased
  2. Service Improvement: To analyze usage patterns, identify performance bottlenecks, and improve the quality, speed, and reliability of our proxy network
  3. Communication: To send you account notifications, billing statements, service updates, security alerts, and respond to your support requests
  4. Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, abuse, and unauthorized access to our systems
  5. Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests
  6. Marketing: To send you promotional communications about new features, special offers, and service updates (only with your consent, and you may opt out at any time)

3. Cookies and Tracking Technologies

3.1 Types of Cookies We Use

  • Essential Cookies: Required for the operation of our website and services, including session management, authentication, and security. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use these to measure and improve site performance.
  • Functional Cookies: Remember your preferences and settings (such as language or region) to provide a more personalized experience.
  • Marketing Cookies: Used to track visitors across websites to display relevant advertisements. These are only set with your explicit consent.

3.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect the functionality of our website and services. You can also manage your marketing cookie preferences through our cookie consent banner.

4. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with the following categories of recipients:

4.1 Service Providers

We engage trusted third-party companies and individuals to perform services on our behalf, such as payment processing, email delivery, analytics, customer support tools, and cloud hosting. These service providers have access to your information only to the extent necessary to perform their functions and are contractually obligated to maintain confidentiality.

4.2 Legal Requirements

We may disclose your information if required to do so by law or if we believe in good faith that such disclosure is necessary to: (a) comply with a legal obligation; (b) protect and defend the rights or property of ResProxy; (c) prevent fraud or address security issues; or (d) protect the personal safety of users or the public.

4.3 Business Transfers

If ResProxy is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal data may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal data.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Account Data: Retained for the duration of your account and for up to 12 months after account closure, unless longer retention is required by law
  • Payment Records: Retained for 7 years as required by financial regulations and tax laws
  • Service Usage Logs: Connection metadata is retained for up to 90 days for security monitoring and abuse prevention, then automatically deleted
  • Support Communications: Retained for up to 24 months after the last interaction to provide context for future support requests
  • Marketing Preferences: Retained until you withdraw your consent or request deletion

When data is no longer needed, it is securely deleted or anonymized so that it can no longer be associated with you.

6. Your Rights Under GDPR and Applicable Laws

If you are a resident of the European Economic Area (EEA), the United Kingdom, or another jurisdiction that provides data protection rights, you have the following rights regarding your personal data:

  1. Right of Access: You have the right to request a copy of the personal data we hold about you
  2. Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data
  3. Right to Erasure ("Right to Be Forgotten"): You have the right to request deletion of your personal data, subject to certain legal exceptions
  4. Right to Restriction of Processing: You have the right to request that we limit the processing of your personal data under certain circumstances
  5. Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format
  6. Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests
  7. Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing
  8. Right to Lodge a Complaint: You have the right to file a complaint with a supervisory authority if you believe your data protection rights have been violated

To exercise any of these rights, please contact us at Contact@jcmedia.agency. We will respond to your request within 30 days. We may require additional information to verify your identity before processing your request.

7. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Contract Performance: Processing is necessary for the performance of our contract with you (e.g., providing proxy services, managing your account, processing payments)
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, preventing fraud, and ensuring network security, provided these interests do not override your fundamental rights
  • Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject
  • Consent: Where we rely on consent (e.g., marketing emails), you may withdraw consent at any time

8. Data Security

We implement comprehensive security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: All data transmitted between your browser and our servers is protected by 256-bit SSL/TLS encryption. Sensitive data at rest is encrypted using AES-256 encryption
  • Access Controls: Strict role-based access controls ensure that only authorized personnel can access personal data, and only to the extent necessary for their job functions
  • Infrastructure Security: Our servers are hosted in SOC 2 compliant data centers with physical security measures including biometric access, 24/7 monitoring, and environmental controls
  • Regular Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses
  • Incident Response: We maintain a documented incident response plan to promptly detect, contain, and remediate any security breaches. In the event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by GDPR

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. When we transfer personal data internationally, we implement appropriate safeguards to ensure your data receives an adequate level of protection, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Transfers to countries recognized as providing adequate data protection
  • Binding Corporate Rules where applicable

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18 years of age. If we become aware that we have inadvertently collected personal data from a child under 18, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us at Contact@jcmedia.agency, and we will promptly remove the information.

11. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites you visit indicating that you do not want to be tracked. There is currently no universally accepted standard for how companies should respond to DNT signals. At this time, we do not respond to DNT signals, but we respect your ability to manage cookies and tracking through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.

For material changes that significantly affect how we process your personal data, we will provide prominent notice by email to registered users at least 14 days before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For GDPR-related inquiries or to exercise your data protection rights, please include "Data Protection Request" in your email subject line to ensure your request is handled promptly.