24/7 Support

Contact ResProxy — 24/7 Proxy Support

Have questions about our proxy services? Our dedicated team is available around the clock to help with sales, technical support, and partnership inquiries.

Reach Us Anywhere

Choose your preferred channel — we monitor all of them 24/7.

Email

Contact@jcmedia.agency

We reply within 2 hours

Phone

0969 565 744

Mon–Sun, 24/7

Telegram

@resproxy

Fastest response time

Discord

ResProxy Server

Community & support

Send a Message

Drop Us a Line

Fill out the form and our team will get back to you within 2 hours. For urgent matters, reach us directly via Telegram or phone.

Email

Contact@jcmedia.agency

Phone

0969 565 744

Company

JC Media Agency

Always Available

Response Times & Availability

Our support team operates 24/7/365 — no holidays, no downtime.

Telegram

~15 minutes

Our fastest channel — ideal for urgent requests

Phone

Immediate

Direct line to our support engineers

Email

~2 hours

Detailed responses with documentation

Discord

~30 minutes

Community help plus official staff replies

Operating Hours

24 hours a day, 7 days a week, 365 days a year. We never close.

Languages

English (primary), Vietnamese, and translation support for additional languages.

Priority Support

Enterprise clients receive dedicated account managers with instant escalation access.

FAQ

Frequently Asked Questions

Quick answers to the most common support questions.

What is the best way to reach your support team?
For the fastest response, reach us via Telegram at @resproxy — our average response time is under 15 minutes. For detailed inquiries, email Contact@jcmedia.agency and we'll respond within 2 hours. Phone support is available 24/7 for immediate assistance.
What are your typical response times?
Telegram: ~15 minutes, Phone: immediate, Email: ~2 hours, Discord: ~30 minutes. Our support team operates 24/7/365 with no holidays or downtime, ensuring you always have access to help when you need it.
What languages does your support team speak?
Our primary support language is English. We also have team members fluent in Vietnamese. For other languages, we use professional translation tools to ensure accurate and helpful communication.
How does the refund process work?
We offer a hassle-free refund policy. Simply contact our support team via any channel, provide your order details, and we'll process your refund within 24–48 hours. For full details, visit our Refund Policy page.
Can I get help with technical setup and integration?
Absolutely. Our technical support team can help with proxy configuration, API integration, authentication setup, rotation settings, and troubleshooting. We provide step-by-step guidance and can even do screen-share sessions for complex setups.
How do I escalate an issue if it's not resolved?
If your issue isn't resolved through our standard support channels, you can request escalation to a senior engineer or team lead. Simply mention 'escalation' in your message and we'll prioritize your case. Critical infrastructure issues are automatically escalated.
Global Reach

Vietnam-Based, Globally Focused

ResProxy is operated by JC Media Agency, a Vietnam-based team of proxy infrastructure specialists serving clients across 50+ countries worldwide.

Our strategic location allows us to provide cost-effective, high-performance proxy services while maintaining 24/7 coverage across all time zones. Whether you're in North America, Europe, or Asia-Pacific, our team is always awake and ready to help.

50+

Countries Covered

24/7

Support Hours

130+

Countries Served

<2hrs

Avg. Email Response

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Fast, reliable proxy services with round-the-clock support and 10M+ residential IPs across 130+ countries.

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